Crate and Barrel in Lyndhurst, OH Closed now

Reviews about Crate and Barrel

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  October 15, 2019, by Cindy Datzman
  As a former East Side resident, I have been a frequent shopper at the Legacy Village store for gifts throughout the years; however, a recent visit to pick up a wedding registry gift reminded me of an unpleasant shopping experience there several months ago. First floor staff was helpful and courteous; however, sales clerks on the second floor stood behind a desk and did not acknowledge customers, though only two shoppers were on the floor at that time. One clerk in particular behaved as if she was put off by my request for assistance with an area rug purchase, making me feel as if I did not meet her standards to shop there. Being in the customer service business myself, I was extremely disappointed. I do not intend to shop at this store or recommend it to my friends in the future.